Technical Support

'Support

Technical support

There is no sound in the application

Some of our users have experienced this problem (that can actually be seen on any app on your device) and it can usually be fixed by one of these two methods:

1- the button on the side of the iPad might be on the "mute" position, switching it could restore the sound.

2- if that doesn't work you can

- uninstall the app by leaving your finger on the icon until it wiggles.

- Then tap the cross in the corner and confirm you want to delete the app.

- Go back on the AppStore and reinstall the app. Don t worry, Apple will not charge you again. As a matter of fact Apple will never charge you twice for the same app.

Other wise, the iPad has an interesting mute quirk, which can result in no sound coming from certain apps over your iPad speaker, even though volume is turned up and you can hear the sound with headphones.

This Soft Mute “feature” mutes app music and sounds, but not the audio from Hulu or Netflix, which makes it difficult to diagnose, especially since your headphones still work, but thankfully it is easy to fix.

In order to fix this, you need to follow the instructions below

Double tap the home button
Swipe from left to right
Tap the speaker icon to the far left
It should show “Mute Off” below the play button
Listen to app sound once again

This should fix your selectively silent iPad.

Error message/bug - Data not available

Your phone or iPad asks for permission to store pictures taken in Numberland the first time your child takes a picture. If he/she answers "No", an error message saying "Données non disponibles" will occur each time he/she touches the camera button, creating a bug.

The way to fix this is:

Go to "settings", select "privacy", "pictures", enable Numberland.

We are sincerely sorry about this bug. It only occurs because of Apple's new IOS and we are in the process of updating the app so it stops doing that.